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Deciphering Trouble Codes On Your System

In today’s blog we will be taking a closer look at system troubles, specifically how to decipher trouble codes on your system and what they mean. We will also be giving advice on what system troubles you can take care of yourself or when it is best to call in the Experts.

This blog will cover the DSC Power series security panel, there are a few different styles of keypads available for this panel:

The LCD5500 full read out keypad: (Shows trouble conditions using text, not a trouble code)

LCD fixed message keypad (and LED): (Shows trouble conditions using a trouble code)

Every style of keypad will warn of a trouble on the system in a similar manner: the yellow trouble light (triangle logo) till be lit and the panel will emit two quick beeps every ten seconds or so.

To Silence the beeps from the keypad for any trouble condition, press the # key then press 2, this is also the procedure for checking the trouble code on the system. In the event there is a trouble on the system follow the instructions below.

On LCD5500 full read out keypads:

Press the * then 2, yellow light flashes and the LCD will display the first trouble condition.

Use the arrow keys to scroll through all trouble conditions, and the * key to select that

trouble for more detail, press # key to exit.

Consult the trouble descriptions below for further information about the trouble condition, what causes the trouble and what to do.

On LED keypads, LCD fixed message keypads:

Press the * then 2, yellow light flashes and a number 1 thru 8 will come up on the display.

Number 1, Service required, press key 1 and the keypad will again display a number 1-8.

The trouble descriptions are as follows:

1. Low main panel Battery:

The main panel battery is beginning to run low and will need to be replaced at your earliest convenience (this is not an emergency, more like an early warning). New batteries are panel specific available for purchase through Expert Security Solutions and are user replaceable in most circumstances.

2. Bell Circuit Trouble:

The system no longer sees a siren connected to the system, this is usually due to damage to the system wiring or to the siren itself. This trouble will require a technician to troubleshoot and fix, contact Expert Security Solutions.

3. General System Trouble:

There is a power issue with one of the system’s power supplies. This trouble will require a technician to troubleshoot and fix, contact Expert Security Solutions.

4. General System Tamper:

The system has been tampered with and no longer sees all the modules on the system. This trouble will require a technician to troubleshoot and fix, contact Expert Security Solutions.

5. General System Supervisory:

There is problem with wiring at a keypad or a module has been improperly removed, This trouble will require a technician to troubleshoot and fix, contact Expert Security Solutions.

6. RF JAM Detected:

There is an interference with a wireless device on the system. This trouble will require a technician to troubleshoot and fix, contact Expert Security Solutions.

7. Power supply low Battery:

The Power supply battery is beginning to run low and will need to be replaced at your earliest convenience ( this is not an emergency, more like an early warning). New batteries are panel specific available for purchase through Expert Security Solutions and are user replaceable in most circumstances.

8. AC Fail on power supply:

Check the breakers in your electrical panel to be sure nothing has tripped, check that there are no plug in transformers that have been unplugged in your electrical room. Security transformers can be black or white in color and look like this:

Call Expert Security Solutions if you cannot determine the cause of the trouble.

Light 2, Power Off to alarm panel (also known as AC fail):

Check the breakers in your electrical panel to be sure nothing has tripped, check that there are no plug in transformers that have been unplugged in your electrical room. Security transformers can be black or white in color and look like this:

Call Expert Security Solutions if you cannot determine the cause of the trouble

Light 3, Telephone Line Trouble:

The alarm system has detected that there is a trouble with the phone line connected to the security system, this trouble is usually a result of phone work being done on the line the security system is on and is usually not serviceable by the customer and will require a technician to troubleshoot and fix, contact Expert Security Solutions.

Light 4, Failure to Communicate,

The security system could not complete a call to the monitoring station to report an alarm or a trouble. Arm and disarm the system to have it try to send a signal to the monitoring station, if the trouble does not clear it will require a technician to troubleshoot and fix, contact Expert Security Solutions.

Light 5, Zone Fault, press key 5 for the specific zone number, the zone light with fault will be displayed.

This trouble is usually caused by a wireless device has not checked in, smoke det. missing, etc. This trouble will require a technician to troubleshoot and fix, contact Expert Security Solutions.

Light 6, Zone Tamper, press key 6  for the specific zone number, the zone with the tamper condition

will be displayed. This trouble is usually caused by a wireless device that is sending a tamper signal, find the device and check that the device cover is attached securely, if it is and there is still a trouble on the system it will require a technician to troubleshoot and fix, contact Expert Security Solutions.

Light 7, Wireless Device Low Battery:

Press 7 to view which zone and the zone number will be displayed, consult your zone list to find the zone that is reporting the low battery, call the monitoring station (1-855-488-3777) and advise them you are opening a device to replace the battery ( a tamper signal will be sent to the monitoring station when the device is opened), look for the battery type on the battery label and make note of it. most batteries can be purchased from local stores or if you are having a hard time finding the proper battery Expert Security Solutions also sells batteries for all security devices. Replace the battery and close the cover on the device to clear the trouble.

If no zone light comes on after pressing key 7, there is a wireless remote keyfob that needs new batteries. If you have more than 1 remote keyfob it is a good idea to change the batteries in all of them at the same time.

Light 8, Loss of Clock, the main panel internal clock is not set:

To Set Clock: press * ,6, master code then press 1, Enter the time and date (in 24h format) using the following format:

HH:MM MM/DD/YY.

Thank you for reading through our guide to system troubles on the DSC power series system, we hope this guide helped you to understand the possible system troubles on your security system and guide you through the steps to take when your system is displaying a trouble. Remember we are a local company, if you have any questions about your security system or want to schedule service, feel free to call us during business hours at 403 343 1122 or email security@expertsecuritysolutions.ca.  In the case of an after-hours emergency we have technicians on call. They can be reached by leaving a message in the after-hours on call mail box at 403 343 1122 ad will call you back promptly.

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