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How to Change Main Panel Battery

Locate the main panel box, It will be metal, beige in color and have one or two screws holding the door shut (#6 Robertson screws)

Remove the screws and open the panel. Locate the main battery (NP7-12). Disconnect both leads (wires) from the battery. Disconnect by pulling from the battery terminal connectors.

Once the old battery is removed and the new battery in its place, reconnect the red lead to the red terminal and the black lead to the black terminal.

How to Change Device and Keyfob Batteries

DSC Neo Wireless Door/Window Contact (DSC-PG9945)

Battery: One 3 Volt Lithium. Use a CR123A style

To Open Device: Insert a flathead screwdriver into either side of the unit & carefully twist to sperate the top and bottom plastic. Once separated, the battery will be visible. Remove the old battery & install new battery. Ensure correct polarity is observed.

Neo Wireless Motion Detector (DSCPG9904P)

Battery: One 3 Volt Lithium. Use a CR123A style

To Open Device: Release screw & remove cover. Push catch to remove circuit board. Insert battery.

DSC Neo Wireless Glassbreak (DSC-PG9912)

Battery: One 3 Volt Lithium. Use a CR123A style

To Open Device: Use a screwdriver to separate the cover from the base. While observing polarity, insert the battery into the battery clips. Click the front tamper switch once and release it to reset the transmitter at power up. Reattach cover.

DSC Neo Wireless Keyfob 4 Button (DSC-PG9929)

Battery: One 3 Volt Lithium. Use a CR2032 style

To Open Device: Remove the backside screw to open the cover. Using a screwdriver, push out the battery from its holder & install new battery. Reattach the cover and securely fasten with screw. Test the unit by pressing on of the buttons. The LED light should blink.

DSC Neo Wireless Keyfob 2 Button (DSC-PG9949)

Battery: One 3 Volt Lithium. Use a CR2032 style

To Open Device: Insert a coin into the slot on the bottom of the unit and twist open. Make sure the elastic pad within the cover remains in place. Ensure the polarity of the new battery is correct positive (+) side faces up. Reattach the cover. Test the device by pressing the button. The LED light should blink.

DSC Neo Wireless Panic Button (DSC-PG9938)

Battery: One 3 Volt Lithium. Use a CR2032 style

To Open Device: Insert a coin into the slot on the bottom of the unit & twist it open. Make sure the elastic pad within the cover remains in place. Ensure the polarity of the new battery is correct positive (+) side faces up. Reattach the cover. Test the device by pressing the button. The LED light should blink.

DSC Neo Wireless Shock Detector (DSC-PG9935)

Battery: One 3 Volt Lithium. Use a CR123A style

To Open Device: Insert a flat edged screwdriver into the slot and push upward to remove cover. Remove the screw and separate the cover from the base. Observe polarity and install battery. Connect the sensor wire to the terminal block. Reattach device cover.

DSC Neo Wireless Smoke Detector (DSC-PG9926)

Battery: One 3 Volt Lithium. Use a CR123A style

To Open Device: Hold the bracket with one hand. Rotate the detector counter-clockwise and pull it from the bracket. Open battery cover & connect battery to terminals verifying correct polarity. Close the battery cover & place the detector on the mounting bracket. Press the test button for about 2 seconds.

How to View and Read Trouble Conditions

Press *2

You will see one of eight (8) options on your keypad

1- Service Required

2- Loss of AC Power

3- Telephone Line Fault

4- Failure to Communicate

5- Sensor (or Zone) Fault. Press 5 for zone number

6- Sensor (or Zone) Tamper. Press 6 for zone number.

7- Sensor (or Zone) Low Battery. Press 7 for zone number.

8- Loss of Time & Date

How to Reset a Smoke Detector

Once all the smoke has been cleared press *72

How to Complete a Full System Test

1. Prior to testing, ensure your system is disarmed and Ready light is On.

2. If there are any open zones you must secure them before you start.

3. Before you start don’t forget to call our monitoring station (1-855-488-3777) to put your system on test. Quick Tip – Before calling the monitoring station please have ready your verbal passcode & your account number as well. If you are unsure of your account number call our office 403-343-1122.

4. Arm your system in away mode and once the countdown stops; start opening windows and doors, walk in front of the motion detectors if you have glass breaks clap your hand close to it and make it as loud as you can.

5. Once you have completed all your zones turn off your alarm system and call back the monitoring station to see if they received your signals.

Should the system fail to function properly, call us 1-403-343-1122 immediately for service.

How to Turn On/Off Chimes

To turn the feature ON and OFF Press and hold the Chime key for 2 seconds or alternatively press [*] [4].

How to Bypass Zones

How to Bypass Zones

Use the zone bypassing feature when you need access to a protected area while the system is armed, or when a zone is temporarily out of service, but you need to arm the system. Bypassed zones will not be able to sound an alarm. Bypassing zones reduces the level of security. If you are bypassing a zone because it is not working, call a service technician immediately so that the problem can be resolved and your system returned to proper working order. Ensure that no zones are unintentionally bypassed when arming your system. Zones cannot be bypassed once the system is armed. Bypassed zones are automatically cancelled each time the system is disarmed and must be bypassed again, if required, before the next arming

Bypassing Zones with a PK5500/RFK5500/RFK5564

Start with disarming the system.

1. Press [*] to enter the function menu. The keypad will display “Press for < > Zone Bypass”.

2. Press [1] or [*], then your [access code] (if required). The keypad will display “Zone Search < >Zone Name”.

3. Enter the two-digit number of the zone(s) to be bypassed (01-64).You can also use the [<] [>] keys to find the zone to be bypassed, and then press [*] to select the zone.

The keypad will display “Zone Search < > “Zone Name?”. “B” will appear on the display to show that the zone is bypassed. If a zone is open (e.g., door with door contact is open), the keypad will display“Zone Search < > “Zone Name” O”. If you bypass the open zone, a “B” will replace the “O”.

4. To unbypass a zone, enter the two-digit number of the zone(s) to be bypassed (01-64). You can also use the [<] [>] keys to find the zone, and then press[*] to select the zone. The “B” will dis-appear from the display to show that the zone is no longer bypassed.

5. To exit bypassing mode and return to the Ready state, press [#]Bypassing Zones with a PK5508/PK5516/PK5501/RFK5508/RFK5516/RFK5501

1. Disarm the system.

2. Press [*] [1], then your [access code] (if required).

3. Enter the two-digit number of the zone(s) to be bypassed (01-64). On PK5508/PK5516/RFK5508/RFK5516 keypads, the zone light will turn on to indicate that the zone is bypassed.

4. To unbypass a zone, enter the two-digit number of the zone (01-64). On PK5508/PK5516/RFK5508/RFK5516 keypads, the zone light will turn off to indicate that the zone is not bypassed.

5. To exit bypassing mode and return to the Ready state, press [#]

How to Silence Keypad Beeping

Press *2 this will silence the beeping for 4-6 hours.

How to Arm/Disarm System (Stay and Away Mode)

Arming (Turning On/Setting)

Close all sensors (i.e. stop motion and close doors). The Ready  indicator should be on.

To arm, press and hold the Away Key for 2 seconds and/or enter your Access Code, or press[*0] to Quick Arm. During the setting state (exit delay active) the Armed  and Ready  indicators will turn on, and the keypad will sound one beep per second. You now have ____ seconds to leave the premises (please check with your installer to have this time programmed). To cancel the arming sequence, enter your access code.

Away Arming (Turned On/Set)

When the exit delay is completed, the alarm system is armed/set, and this is indicated on the keypad as follows: The Ready  indicator will turn off, the Armed indicator will remain on and the keypad will stop sounding.

Stay Arming (Partially Turning On / Part Setting)

Ask your alarm company if this function is available on your system.

Stay arming will bypass the interior protection (i.e. motion sensors) and arm the perimeter of the system (i.e. doors and windows). Close all sensors (i.e. stop motion and close doors). The Ready  indicator should be on. Press and hold the Stay key for 2 seconds and/or enter your Access Code and do not leave the premises (if your installer has programmed this button). During the setting state (exit delay active), the Armed and Ready indicators will turn on.

When the exit delay is completed, the alarm system is armed/set, and this is indicated on the keypad As follows: The Ready indicator will turn off, the Armed  indicator will remain on and the key-pad will stop sounding. The Armed  indicator and Bypass or System indicator will turn on. The system will automatically bypass certain interior sensors (i.e. motion sensors).

No-Entry Arming

This allows the system to be armed without an Entry Delay from zones that normally have one.

An entry through any zone will then create an instant alarm.

1. Check that your system is ready to be armed (Ready light is ON)

2. Press [*] [9], then your [access code].

• The Armed light flashes as a reminder that the system is armed and has no entry delay

• The keypad sounds fast beeps.

• The keypad displays “Exit Delay in Progress”.

3. The system is now armed in Stay mode

Disarming (Turning Off /Unsetting)

Enter your access code to disarm anytime the system is armed (Armed  indicator is on). The key-pad will beep if you walk through the entry door. Enter your code within _____ seconds to avoid an alarm condition.

How to Disconnect a CO Detector

Call Monitoring Station 1-855-488-3777 to advise them to ignore any signals from this device. Remove the carbon monoxide detector from the wall & cut the red wire. This will take all power away from the device. This is not recommended unless you will be replacing the device. Once the carbon monoxide detector is disabled this zone may show open on your security system – if this occurs follow the instructions on bypassing a zone or contact our office to disable the zone from your security system.

How to Program User Codes

If you want to add users to your system press *5 + Master Code + 2-digit user number + new code + # use this to program as many codes as you want.

User Codes (User number locations 01-32)

Duress Codes (User number location 33 & 34- standard codes that transmit duress when code is entered triggering police)

Master Code (user number 40)

How to Change the Date and Time

How to Change the Date and Time

1. Press *6 followed by the master code

2. Press 1 and the keypad will now accept 10 digits

3. Enter the time in hours and minutes using the 24-hour format

4. Enter the date in months, days and years (MM DD YY).

5. Press the # button twice to exit programming.