How to Change Main Panel Battery
Locate the main panel box,It will be metal, beige in color and have one or two screws holding the door shut (#6 Robertson screws)
Remove the screws and open the panel. Locate the main battery (NP7-12). Disconnect both leads (wires) from the battery. Disconnect by pulling from the battery terminal connectors.
Once the old battery is removed and the new battery in its place, reconnect the red lead to the red terminal and the black lead to the black terminal.
How to Change Device and Keyfob Batteries
GE Wireless Door Contact (60-362N-10-319.5)
Battery: One 3 Volt Lithium. Use a CR123A style.
To Open Device: Squeeze short sides of contact in & pull away from wall.
GE Allegro Wireless Door Contact (60-670-95R)
Battery: 2 x Lithium AAA
To Open Device: Press button on short end of contact & lift cover away from the wall.
GE Allegro Wireless Glassbreak Detector (60-873-95)
Battery: One 3 Volt Lithium. Use a CR123A style
To Open Device: Wiggle & pull straight off.
GE Allegro Wireless Pet Immune Detector (60-807-95R)
Battery: 2 Lithium AA
To Open Device: Depress tab on top of motion detector & pull away from wall. Depress 3 tabs using thumb & fingers. Pull front of motion away from backing.
GE Wireless Smoke Detector (GEC-TX6010011)
Battery: Two 3 Volt Lithium. Use a CR123A style.
To Open Device: Twist counter clockwise & pull off. To replace, line up arrows on base with raised bump on side of detector & turn clockwise.
GE Wireless 4 Button Keyfob (60-659-95R)
Battery: One flat “coin” style Lithium CR2032
To Open Device: Pull apart or use flat screwdriver to lightly separate casing. Remove circuit board & slide out battery.
How to View and Read Trouble Conditions
Short System Status
A short system status indicates the current arming level, sensor status (whether open or bypassed), low battery, supervisory, auxiliary phone, AC power or backup battery failures.
To get a short system status, press * (Status).
The system sounds beeps according to the current arming level (one for Level 1, two for Level 2, three for Level 3). Touchpads display and optional voice modules announce the status information. For example, SYSTEM IS OK or SENSOR 02 OPEN.
Full System Status
A full status combines the short status information with added details about specific system features.
To get a full system status, press [*] [*]
Interior sirens sound beeps according to the current arming level. Touchpads display and option voice modules announce the status information, for example, SYSTEM IS OKAY, or AC POWER IS OK.
How to Reset a Smoke Detector
Wireless Smoke Detectors
Once all the smoke has been cleared.
Press 1 [user code] the touchpad will display the zone that caused the alarm (alarm memory)
Hardwired Smoke Detectors
Once all the smoke has been cleared
Press 1 [user code] the touchpad will display the zones that caused the alarm (alarm memory). The light on the smoke detector will remain lit until it is reset. Press 1 [user code] again to reset.
How to Complete a Full System Test
1. Prior to testing, ensure your system is disarmed and Ready light is On.
2. If there are any open zones you must secure them before you start.
3. Before you start don’t forget to call our monitoring station (1-855-488-3777) to put your system on test. Quick Tip – Before calling the monitoring station please have ready your verbal passcode & your account number as well. If you are unsure of your account number call our office 403-343-1122.
4. Arm your system in away mode and once the countdown stops; start opening windows and doors, walk in front of the motion detectors if you have glass breaks clap your hand close to it and make it as loud as you can.
5. Once you have completed all your zones turn off your alarm system and call back the monitoring station to see if they received your signals.
Should the system fail to function properly, call us 1-403-343-1122 immediately for service.
How to Turn On/Off Chimes
How to Bypass Zones
It is possible to arm your system while leaving a door or window open. This is useful if, for example, you like to sleep with a window open. If the door or window has a sensor installed on it, the system must be told to ignore (bypass) the sensor when it’s open. All other sensors remain active.
Note: Smoke/heat sensor cannot be bypassed.
There are two methods for bypassing a sensor:
Use this method if the system is armed and you would like to open a window without disarming. After arming the system, bypass door/window sensors before you open them. You must know the sensor number of the door or window you wish to bypass
Your installer can include the zone number as part of the sensor text.
Note: When a sensor is bypassed, you are allowing that door or window to be unprotected.
Use this method if you are arming the system and would like to bypass doors and windows already open.
To bypass sensors directly:
1. Close all doors and windows.
2. Arm your system to the desired level (the sensor must be active before you can bypass it).
3. At any touchpad, press #, code.
The touchpad displays BYPASS SENSOR ____ or ENTER SNSR____.
4. Enter the desired sensor number.
The touchpad displays BYPASSED ZONES nn, or SENSOR nn BYPASSED.
If the touchpads displays INVALID or FAILURE, or if the touchpad sounds one long beep, make sure that you entered a valid sensor number. Smoke/heat sensors cannot be bypassed.
5. Repeat the process to bypass other sensors if desired.
The bypassed doors or windows can now be opened.
To arm (unbypass) bypassed sensors, repeat the bypass procedure substituting the bypassed sensor number, or close bypassed doors and windows and arm
your system again.
How to Silence Keypad Beeping
How to Arm/Disarm System (Stay and Away Mode)
When arming the system, you are turning on intrusion detection. When disarming the system, you are turning off intrusion detection. Since your security needs may vary throughout the day, your system has three levels to meet these different needs. By setting your system to a particular level, only those sensors programmed to detect in that level will activate an alarm.
• Level 1 (Off)
• Level 2 (Stay)
• Level 3 (Away)
Note: No matter which level your system is set to, sensors programmed as active 24 hours a day (smoke sensors, heat sensors, panic buttons, and environmental sensors) continue to monitor for and report alarm conditions.
Level 1 (Off)
Use Level 1 to:
• Cancel an alarm and stop sirens.
• Disarm the system when entering the armed premises (through a designated delay door). Entry delay beeps sound to remind you that the system is armed, and you must disarm it.
• Disarm the system before opening a door or window while the system is armed.
To arm to Level 1 using a keychain touchpad, press the Unlock button.
Level 2 (Stay)
Use Level 2 to arm perimeter doors and windows only. Interior devices such as motion sensors remain off so that you can stay inside the premises without setting off an alarm. If you wish, you can exit through a designated delay door after arming to Level 2. To arm to Level 2 using a touchpad:
1. Close all protected perimeter doors and windows.
2. Press 2 at any touchpad. Touchpads display ENTER CODE. (If the quick arm feature is on, an access code is not required to arm the system to Level 2).
3. Enter your access code. Touchpads display ARMED TO STAY and the system sounds two short beeps.
4. If you are leaving the premises, exit through a designated delay door immediately. To arm to Level 2 using a keychain touchpad, press the Lock button once to go from Level 1 to Level 2. Level 3 (away)
Use this level to arm perimeter door/window sensors and interior motion sensors for maximum protection. To arm to Level 3 using a touchpad:
Level 3 (Away)
1. Close all protected perimeter doors and windows.
2. Press 3 at any touchpad. Touchpads display ENTER CODE. (If the quick arm feature is on, an access code is not required to arm the system to Level 3).
3. Enter your access code. Touchpads display
ARMED TO AWAY and the system sounds three short beeps.
4. Exit through a designated delay door immediately. To arm to Level 3 using a keychain touchpad, press the Lock button twice to go from Level 1 to Level 3, or once to go from Level 2 to Level 3.
You must contact your installer if you want to use this feature. This feature lets you arm your system without using an access code. (Disarming the system still requires entering an access code.)
• To quick arm to Level 2, from Level 1, press 2.
• To quick arm to Level 3, from Level 1 or 2, press 3.
Your system may be set up to let you exit and reenter the premises within 2 minutes, without disarming and rearming the system. This is useful when, for example, you want to quickly step outside to pick up the newspaper without disarming your system.
1. When the system is armed to Level 2, press D at any touchpad (opening the door without pressing D will cause an alarm).
2. Open a designated delay door and go outside. Remember to leave the door open if you are planning to come back in.
3. Return within 2 minutes and close the door. The system will rearm to Level 2.
How to Disconnect a CO Detector
How to Turn On/Off Chimes
To change or assign a user code:
1. Enter the programming menus by pressing 9, master code.
2. For Concord 4 systems, press 030 nnn 0, where nnn is the user number (000 to 229). For Concord Express V4 systems, press 030 nn 0, where nn is the user number (00 to 15).
3. Enter the desired four-digit code, and then press #.
4. Press *, 00, # to exit the programming menus.
How to Program User Codes
1. Press 9 followed by the master code
2. Press 020 (time) or 021 (date)
3. Press the # button to select “set time and date”
4. Time must be set using 24-hour format (hh:mm). Date must be set as 6 digits (mm/dd/yy) Press the # button to save.
5. Scroll to “exit programming” and press #
How to Change the Date and Time
1. Press *6 followed by the master code
2. Press 1 and the keypad will now accept 10 digits
3. Enter the time in hours and minutes using the 24-hour format
4. Enter the date in months, days and years (MM DD YY).
5. Press the # button twice to exit programming.